Training Frequently Asked Questions
Where are the classes held?
Unless otherwise specified, all classes are held at our Learning Lab at SMARTpath Education (in the Escape Bloomington office) at 808 S. Eldorado, Ste 100 in Bloomington, IL 61704.
What is SMARTpath’s bad weather policy?
SMARTpath rarely cancels classes due to bad weather. If we do, we attempt to notify participants and the organizations by phone as soon as we make a decision to cancel a class. To help us contact you quickly in such a case, please make sure we have your correct contact information. We will also post the information on our Facebook page.
If the weather looks unsafe for travel, call us and leave a voice mail if necessary. As long as we are notified in advance that the weather prevented you from attending a class, we will work with you to avoid a no-show fee charge to your organization or to help you make up lost learning time.
How can I pay for my class?
All attendees must pay in advance of attending a class, either by check, cash, credit card or PO.
If your organization has a policy that permits you to sign up and pay for your own classes, and/or to be reimbursed by your organization, you will still need to pay for the class up front. You should seek reimbursement from your employer. We cannot wait for your employer to pay you and then have you reimburse us after you’ve attended a class.
What is your class confirmation process?
When you register for a class online, you will receive an instant automated email that your registration was sent to SMARTpath. You are then automatically entered into the class. If more information is needed before a participant can be registered, a representative in the training department will contact you.
Why has my class been canceled?
A minimum number of 5 participants need to register in order for the class to run effectively. If the number of participants registered 5 days before a class is below the minimum, the class is canceled.
I received a confirmation of my class last week, but now have been told it is canceled. Why?
Sometimes registered participants will cancel their registrations right before a class is going to run, causing the number of attendees to fall below the minimum required, resulting in the class being canceled after it has already been confirmed. TEA tries to discourage this practice by charging a cancellation fee to anyone who cancels less than 3 business days before a class, as well as allowing for participant substitutions.
Why is my company being charged a “no-show” fee?
If a registered participant fails to attend a class, the participant’s organization will be charged for the full price of the class. It is considered a no-show fee, and refunds for classes that have already been paid for will not be issued in this case. This fee helps cover the expenses SMARTpath incurs on the organization’s behalf for material, trainer and sometimes food.
Why is my company being charged a “late cancellation” fee?
SMARTpath's cancellation policy is that a registered participant who is not going to attend a class must notify SMARTpath, in writing, within 3 business days prior to the date of the class.
Can I substitute one employee for another in a class?
Yes, and it is highly recommended that you do so rather than have to pay a no-show fee or late cancellation fee.
Where are the classes held?
Unless otherwise specified, all classes are held at our Learning Lab at SMARTpath Education (in the Escape Bloomington office) at 808 S. Eldorado, Ste 100 in Bloomington, IL 61704.
What is SMARTpath’s bad weather policy?
SMARTpath rarely cancels classes due to bad weather. If we do, we attempt to notify participants and the organizations by phone as soon as we make a decision to cancel a class. To help us contact you quickly in such a case, please make sure we have your correct contact information. We will also post the information on our Facebook page.
If the weather looks unsafe for travel, call us and leave a voice mail if necessary. As long as we are notified in advance that the weather prevented you from attending a class, we will work with you to avoid a no-show fee charge to your organization or to help you make up lost learning time.
How can I pay for my class?
All attendees must pay in advance of attending a class, either by check, cash, credit card or PO.
If your organization has a policy that permits you to sign up and pay for your own classes, and/or to be reimbursed by your organization, you will still need to pay for the class up front. You should seek reimbursement from your employer. We cannot wait for your employer to pay you and then have you reimburse us after you’ve attended a class.
What is your class confirmation process?
When you register for a class online, you will receive an instant automated email that your registration was sent to SMARTpath. You are then automatically entered into the class. If more information is needed before a participant can be registered, a representative in the training department will contact you.
Why has my class been canceled?
A minimum number of 5 participants need to register in order for the class to run effectively. If the number of participants registered 5 days before a class is below the minimum, the class is canceled.
I received a confirmation of my class last week, but now have been told it is canceled. Why?
Sometimes registered participants will cancel their registrations right before a class is going to run, causing the number of attendees to fall below the minimum required, resulting in the class being canceled after it has already been confirmed. TEA tries to discourage this practice by charging a cancellation fee to anyone who cancels less than 3 business days before a class, as well as allowing for participant substitutions.
Why is my company being charged a “no-show” fee?
If a registered participant fails to attend a class, the participant’s organization will be charged for the full price of the class. It is considered a no-show fee, and refunds for classes that have already been paid for will not be issued in this case. This fee helps cover the expenses SMARTpath incurs on the organization’s behalf for material, trainer and sometimes food.
Why is my company being charged a “late cancellation” fee?
SMARTpath's cancellation policy is that a registered participant who is not going to attend a class must notify SMARTpath, in writing, within 3 business days prior to the date of the class.
Can I substitute one employee for another in a class?
Yes, and it is highly recommended that you do so rather than have to pay a no-show fee or late cancellation fee.